# Troubleshooting

If you encounter any issues:

1. Ensure the bot has the necessary permissions in your server.
2. Check that the engagement system is properly set up using `/engagement-setup`.
3. Verify that channels are correctly added for XP tracking.
4. For shop-related issues, confirm that the shop feature is enabled.

For persistent problems, contact the bot support team or check the official documentation for updates and known issues. Remember to regularly review and adjust your settings to maintain a balanced and enjoyable experience for your community!

If any problems still persists you can use our Advanced Support System:

{% content-ref url="/pages/05je3H2iAgwls3wUnsQu" %}
[Advanced Support](/product-guides/configuring-in-discord/advanced-support.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tektools.app/product-guides/configuring-in-discord/engagement-system/table-of-content/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.