# Ticket System

The ticket system is used to create private channels between you or your team and members that need any help or want to discuss with you any private topics.<br>

Depending on your preferable option, go to the channel you want the bot message to appear and enter one of the command options bellow.\
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Based on the parameters you select you have 3 different options for the ticket system

| Parameter | Description                                                                                             |
| --------- | ------------------------------------------------------------------------------------------------------- |
| Role      | A role that can help manage the tickets, members of that role will be able to see the  ticket channels. |
|           |                                                                                                         |
|           |                                                                                                         |

#### Default options

Type: **/ticket-addticketsystem**  select the support role

<div align="left"><figure><img src="/files/5onWqQn5UprHf2VsndE1" alt=""><figcaption></figcaption></figure></div>

This will add the following message with default options.

<div align="left"><figure><img src="/files/HBj39mSu9VaPh4W5vm2w" alt=""><figcaption></figcaption></figure></div>

**Extra Options.**\
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If you want to add an extra option for you user to pick from you  you can use the same command but select the **custom-reasons** parameter to enter extra options example\
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Type: **/ticket-addticketsystem** role:@mods custom-reasons::briefcase: Work and press enter

<div align="left"><figure><img src="/files/64ow5cEwdeDlpBjpRQna" alt=""><figcaption></figcaption></figure></div>

This will give you the following options.<br>

<div align="left"><figure><img src="/files/W2S6x1OucsckqW8PfwuF" alt=""><figcaption></figcaption></figure></div>

Now the third and last option is if you don't like any of the defaults and want to add only custom options you can type the following command:

#### Only Custom options:

Type: **/ticket-addticketsystem** **role**:@mods **custom-reasons**::briefcase: Work, :tada: Fun, :handshake: Thanks only-**custom**:True\
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For this option you are entering all your custom reason and selecting the parameter only-custom = true, this will tell the system to only use your custom options\
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This will give you the following result.<br>

<div align="left"><figure><img src="/files/y0H7YeXY8TXoKoudfihA" alt=""><figcaption></figcaption></figure></div>

Watch the video below to see the whole process.

{% embed url="<https://youtu.be/6nM8j1XwJMs>" %}


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